Pricing & Customer Service, Logistics, South Jakarta
Job Title: Pricing & Customer Service
Location: South Jakarta (Cyber area)
Reports to: Country Manager – India & Philippines
Key Responsibilities
1. Pricing & Quotation
- Prepare and provide accurate air and sea freight quotations to customers and internal teams
- Coordinate with airlines, shipping lines, and overseas agents for rate requests and updates
- Maintain and update rate sheets, tariffs, and pricing databases
- Respond to RFQs (Request for Quotation) and tenders in a timely manner
2. Negotiation & Carrier Management
- Negotiate competitive rates with carriers (airlines and shipping lines) and partners
- Build and maintain good working relationships with local and international carriers
3. Sales Support
- Support the sales team with competitive pricing to help win new business
- Follow up on outstanding quotes and assist in converting opportunities into confirmed bookings
4. Customer Service & Coordination
- Maintain good relationships with overseas agents and partners
- Collaborate with the HQ team for pricing validation and operational alignment
- Ensure all pricing activities align with company profitability targets
Requirements:
- Minimum 1–3 years experience in freight forwarding or logistics
- Knowledge of air and sea freight operations
- Experience with pricing, quotations, RFQs, or rate negotiation
- Proficient in English (written and spoken)