Manager COE (Center of Excellence) Commercials, Hospital, Jakarta
About the Role: We are looking for a highly motivated and experienced Manager COE (Center of Excellence) to join leading private hospital group in Jakarta. This role is responsible for driving excellence across clinical and operational areas, ensuring best practices, compliance, and continuous improvement to deliver the highest standards of patient care.
Key Responsibilities:
- Develop, implement, and monitor hospital-wide quality and excellence programs.
- Lead process improvement initiatives (Lean, Six Sigma, Kaizen) to improve patient experience, reduce errors, and enhance efficiency.
- Ensure compliance with accreditation standards (KARS, JCI) and internal policies.
- Collaborate with medical, nursing, and operations leaders to establish and maintain best practices across departments.
- Monitor performance metrics (safety, quality, patient satisfaction, clinical outcomes) and prepare regular reports for management.
- Conduct training, workshops, and knowledge-sharing sessions to build a culture of excellence.
- Drive innovation in patient care and hospital operations by leveraging data, analytics, and technology.
- Support strategic projects and hospital transformation initiatives.
Requirements:
- Bachelor’s degree in Healthcare Management, Hospital Administration, Public Health, Nursing, or related field (Master’s degree is a plus).
- Minimum 7–10 years of experience in hospital management, healthcare quality, or operational excellence.
- Proven track record in hospital accreditation (KARS, JCI), patient safety, or quality improvement programs.
- Strong knowledge of clinical governance, patient safety standards, and hospital operations.
- Experience leading process improvement initiatives (Lean, Six Sigma certification is an advantage).
- Excellent analytical, problem-solving, and project management skills.
- Strong leadership with ability to collaborate across medical and non-medical departments.
- Effective communication in Bahasa Indonesia and English.