SPV E-Commerce Operation (Mandarin Speaker), Electronic Retail (North Jakarta)

Job Title: SPV E-Commerce Operation (Mandarin Speaker)
Location: North Jakarta – WFO
Responsibilities:

Oversee daily operations across various marketplace platforms, including Shopee, TikTok Shop, Lazada, and others.
Ensure all processes are carried out in accordance with SOPs, including product uploads, inventory management, pricing, and product descriptions.
Manage the operational team, including Admin, Customer Service, and Live Streaming teams.
Monitor and evaluate team performance based on KPIs, including response rate, SLA, order processing, and other operational metrics.
Analyze store performance, including traffic, conversion rate, and sales, and provide recommendations for improvement.
Optimize store appearance, product content, and campaigns to drive sales performance.
Plan and execute marketplace campaigns, including flash sales, double-date campaigns, and other promotional activities.
Coordinate with relevant teams to ensure campaigns are executed effectively.
Manage schedules and monitor live-streaming performance.
Provide guidance to hosts to improve engagement and sales during live sessions.
Communicate with Mandarin-speaking suppliers/principals regarding products and sales strategies.
Translate business requirements into effective operational execution for the team.
Prepare daily, weekly, and monthly reports on operational and sales performance.
Provide data-driven insights and recommendations to the E-Commerce Manager.

Requirements:

Minimum Bachelor’s degree in Management, Business, Marketing, or a related field.
2-4 years of experience in e-commerce/marketplace operations, with experience as a Team Leader or Supervisor.
Proven experience managing e-commerce operational teams, including Admin, Customer Service, and Live Streaming teams.
Proficient in English, at least at a reading and basic communication level.
MUST be proficient in Mandarin.
Strong understanding of marketplace operations, including Shopee, TikTok Shop, Lazada, and other platforms.
Good understanding of marketplace campaigns, live streaming, and digital sales funnels.
Strong data analysis skills, particularly in GMV, conversion rate, traffic, and campaign performance.
Strong leadership, problem-solving, and communication skills.
Comfortable working with targets and deadlines.
Proficient in Microsoft Excel / Google Sheets at an intermediate level.

Key Skills: