AVP Operations, Retail (Jakarta)
AVP Operations – Music (Education Business)
Overview:
The brand focuses on music learning and creative education for children and young adults, aiming to make quality music education accessible and inspiring through structured programs and modern facilities.
Key Responsibilities:
- Oversee the end-to-end operations of all music education outlets across Indonesia.
- Ensure operational excellence in student experience, teacher performance, and branch management.
- Develop and implement standard operating procedures (SOPs) and systems to improve efficiency and consistency.
- Lead new outlet expansion projects, including site evaluation, setup, and operational readiness.
- Manage P&L performance, budgeting, and cost control to achieve profitability.
- Collaborate with Academic and Marketing teams to align operational goals with learning outcomes and brand strategy.
- Establish training and performance development programs for operations and teaching teams.
- Track and analyze key performance indicators such as enrollment, retention, and satisfaction rates.
- Ensure compliance with company standards, safety regulations, and local laws.
Qualifications:
- Bachelor’s Degree in Business, Management, or related field.
- Minimum 8-10 years of experience in operations management, preferably in education, music, or service-retail industries.
- Strong business acumen, leadership capability, and analytical thinking.
- Excellent communication and people management skills.
- Passion for education and creative learning.
AVP Operations – Skin Clinic (Beauty & Wellness)
Overview:
The brand is a premium skin and wellness clinic, offering advanced dermatology, beauty, and aesthetic services. The focus is on delivering high-quality care with modern technology and exceptional hospitality.
Key Responsibilities:
- Lead and manage day-to-day operations of multiple skin clinic branches to ensure service excellence.
- Maintain high standards in customer care, medical procedures, and clinic hygiene.
- Oversee and optimize performance of doctors, therapists, and clinic managers.
- Manage P&L, budgeting, and cost efficiency to achieve business objectives.
- Implement and monitor SOPs and regulatory compliance, ensuring adherence to healthcare standards.
- Collaborate with Marketing and Business Development teams to drive patient growth and retention.
- Supervise new branch openings, renovations, and operational expansion.
- Review operational performance metrics and identify opportunities for improvement.
- Develop and execute staff training and service excellence programs.
- Build relationships with vendors, suppliers, and external stakeholders.
Qualifications:
- Bachelor’s Degree in Business Administration, Healthcare Management, or related field.
- At least 8-10 years of leadership experience in clinic, wellness, beauty, or retail operations.
- Proven record in multi-location management and customer service improvement.
- Strong leadership, organization, and communication skills.
- Knowledge of healthcare regulations and operational compliance is an advantage.