Senior Travel Desk, Garment Mfg ( Jakarta )
Our client, a leading garment manufacturing group, is looking for an experienced and proactive Senior Travel Desk to manage complex domestic and international travel arrangements across all Business Units.
This role is critical in ensuring smooth, cost-effective, and policy-compliant travel arrangements while delivering a high level of service, including for VIP travelers.
Responsibilities:
- Manage end-to-end travel booking processes (air, hotel, rail) for both domestic and international trips, including complex multi-country itineraries.
- Provide safe, efficient, and cost-effective travel options based on schedules, route safety, and budget considerations.
- Handle urgent or critical itineraries for VIP travelers, ensuring seamless arrangements.
- Advise on destinations, global travel requirements, and visa processes.
- Resolve travel issues promptly (delays, cancellations, accommodation problems) by providing immediate alternatives.
- Manage high-volume requests across Business Units, both online and offline, through travel management systems.
- Prepare and deliver regular travel reports and insights.
Qualifications:
- Minimum 3-5 years of experience in a corporate travel role handling complex itineraries and VIP services.
- Strong geographical knowledge of domestic and international routes.
- Proficiency with travel booking systems and digital tools.
- Practical knowledge of travel planning, with the ability to deliver best-in-class arrangements.
- Strong problem-solving skills with the ability to act quickly under pressure.
- Excellent English communication skills (written and verbal) and customer-service orientation.
- Highly organized with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.