Inside Sales Support, Food Ingredients (West Jakarta)

Job Title: Inside Sales Support
Location: Jakarta, Indonesia
Reporting to: Teamlead ISS
Job Description:

Sales Performance Enhancement: Collaborate with Account Managers (AM) to drive sales performance.
Pipeline Management: Track and support opportunity pipelines, including gathering feedback on sample orders and quotations.
Administrative Support: Perform administrative tasks to assist Account Managers.
Forecasting: Enter forecast data accurately.
Documentation Management: Handle customer documents and respond to Requests for Information (RFIs).
Sales Contracts: Enter, monitor, and modify sales contracts and price agreements, including consignment agreements and inventory tracking.
Customer Communication: Manage customer notifications effectively.
Overdue Management: Proactively manage overdue payments to support cash flow, resolve dispute cases, and handle order blocks due to overdue payments or credit limit issues.
Prepayment Handling: Manage prepayment orders with customers after 10 days.
Invoice Processing: Handle invoice cancellations and corrections.
Credit/Debit Notes: Request and approve credit and debit notes, including returns.
Customer Data Maintenance: Maintain and update customer master data.

Qualifications:

Bachelor’s degree in Business Administration or a related field.
5-8 years of experience in sales support, customer service, or sales operations, preferably in ingredients, chemicals, or manufacturing.
Experience in pipeline tracking, forecasting, contracts, customer documentation, and master-data maintenance.
Knowledge of overdue collection, credit control, invoice corrections, and credit/debit notes.
Proficiency in SAP/ERP, CRM, and Excel.
Good English communication, attention to detail, and proactive coordination skills.
Shipment and import experience is an advantage.
BPOM import experience is an advantage
Experience in Halal.