Operational Manager, FMCG (Jakarta)
Location: Pulo Gadung, East Jakarta (WFO)
Role Overview:
We are looking for a proactive and highly capable Operational Manager to oversee event operations, supply chain coordination, and business process improvements.
Key Responsibilities:
- Manage end-to-end operations during offline events, including stock preparation, delivery logistics, booth setup, and coordination with vendors (decor, sound, lighting, and other contractors)
- Coordinate with SPG (sales promotion girls/staff) and event teams, consolidating stock and EDC (electronic data capture/payment terminals) as needed
- Monitor and guide B2B, reseller, and export delivery processes to ensure smooth execution
- Troubleshoot and resolve operational issues as they arise
- Monitor production and quality control (QC) processes, coordinating closely with relevant vendors
- Develop, or supervise the development of, business systems and processes to improve overall operational efficiency
- Utilize EMS and WMS platforms to support daily operations
Requirements:
- Proven experience in operations management, preferably with exposure to offline events, retail, or supply chain functions
- Proficient and comfortable working with EMS and WMS platforms
- Strong problem-solving and troubleshooting skills
- Experience coordinating with external vendors and cross-functional teams
- Ability to design or improve business systems and processes