Refurbishment Head and Manager – Auto Tech E-Commerce

About Our Client

We are working on behalf of Unicorn Auto Tech E-Commerce and already built the business in India, UAE, Australia and South East Asia and now is looking for Refurbishment Head and Manager with experience in refurbishment partnerships with third party workshops.


● 8+ years of experience for Head and 5+ years experience for Manager in refurbishment and workshop operations, a strong educational background and a good understanding of the Indonesian auto industry
● Previous experience in workshops, OEM service centre is preferred
● Ability to converse effectively in both English and Bahasa would be an advantage
● Drive and hustle for continually growing and running workshop operations efficiently
● Strong analytical ability with a data-driven approach to making decisions
● Excellent people skills, an ability to collaborate with different stakeholders and apply a cross-functional mindset
● Ability to learn quickly and transfer knowledge
● Driven by working hard, being challenged in a fast-paced environment, and having fun while doing so


  • Grow refurbishment partnerships with third party workshops by assessing their capabilities for quality and efficient delivery
  • Form a team of workshop managers, inspection engineers, associates to work with third party workshops to ensure delivery of quality output
  • Along with the Project Head, grow the plan for refurbishment of cars every month including output for each workshop, assortment prioritization etc.
  • Work with workshop managers to ensure efficient job allocation and coordinating with our partner workshops, including job scheduling and resource allocation for day-to-day operations
  • Define standard norms for defining jobs to be done/not done
  • Grow and implement systems to record, file and store information pertaining to refurbishment
  • Ensure high standards of refurbishment (lowest customer complaints), reduce inspection to
    job-completion time, and optimize cost of refurbishment
  • Investigate critical refurbishment issues from technical and commercial perspective, and finalize appropriate course of action
  • Coordinate with internal stakeholders from operations, finance to ensure refurbishment process is run smoothly
  • Report to CEO of Indonesia and based in Jakarta

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