Ownership Process Head

About Our Client

We are working on behalf international Automotive E-Commerce Company and now are looking for Ownership Process Head in Philippines and open with Expatriate or local candidate. This role will handle Ownership Transfer Process of Automotive: deals with agents and dealers.

Requirements

Strong knowledge of operations and managing the operational risks
Strong knowledge of process improvement
Strong data analysis and performance reporting skills

Responsibilities

Managing & leading the transfer process & team for Philippines
Develops strong network of LTO (Land Transportation Office) vendors in Philippines
Engage with Internal & external stakeholders to improve quality of service on Cost & Turn around Time
Regular data analysis and performance reporting to the management
Managing the Operational risk & process efficiency
Coordination with other departments for resolving the complicated cases and also to ensure smooth functioning the business.
Expanding business operations in new cities
Manage team productivity
Internal stakeholders: Sales Team/Internal OPs Team/Finance Team
External Stakeholders: LTO Offices/LTO Vendors

KPIs

Ownership transfer closure across buckets
Cost per LTO transfer
Team member productivity across geographies

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