GM (Value Added Service) – Global Auto-Tech

About Our Client

We have been retained to place a Value Added Services General Manager for a global automotive tech company that has successfully transformed the used-vehicle market and pre-owned automobile industry into a streamlined & technology-driven marketplace with continuous innovations across all levels.

They are a fast-growing startup looking to expand in Indonesia.

Work Location: Jakarta, Indonesia

Requirements

  • Around 5 years experience in consumer financing with exposure to insurance / warranty;
  • Good understanding of the Indonesian auto financing landscape;
  • Relevant education and experience in consumer financing, hire-purchase loans, auto loans be it in OEMs/ dealers, banks/ NBFI, or auto insurance division of an insurance company;
  • Fluent in both English and Bahasa Indonesia;
  • Experienced in negotiating and business planning;
  • Strong analytical skills with data-driven approach in decision-making;
  • Driven to continuously develop and run processes as efficiently as possible;
  • Strong people skills and ability to collaborate with various stakeholders as well as apply cross-functional mindset;
  • Can learn quickly and impart knowledge;
  • Good leadership, hard working, and ability to thrive in a fast-paced environment.

Responsibilities

  • Manage 3 key verticals for the sales department (Consumer Finance, Insurance, and Warranty);
  • Develop and maintain partnerships with banks and NBFIs to help provide hire purchase loans to prospective customers with low TAT;
  • Work closely with the product team to develop consumer financing options that will be shown to customers on the website / app;
  • Be the process owner for consumer financing for end-customers;
  • Policy creation for providing financing, documents to be collected from customers and financiers, etc;
  • Develop and maintain relationships with insurance brokers to provide a seamless experience of insurance buying for non-financing customers;
  • Create the process for communication of insurance options to customers and ensuring purchase;
  • Identify the right vendors to work with to provide Extended Warranty to customers;
  • Coordinate with the chosen warranty partners to provide the best customer experience with low TAT for the customers;
  • Work closely with refurbishment team to explore long-term partnerships for providing warranty through the existing workshop tie-ups;
  • Hire team members across the 3 verticals as needed to efficiently manage the VAS processes;
  • Coordinate with internal stakeholders from operations and sales to ensure the consumer financing, insurance and warranty processes are running smoothly.

If You Wish To Apply Please send your CV to: fitrizah@potentiahr.com

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