Customer Success Associate (Singapore) – INTL HR SOFTWARE COMPANY
About Our Client
We have been retained by a leading HR Technology platform company that expanding their business across Asia. Our client is the preferred technology partner of 500+ global enterprises with more than 1 million+ employees using their platform.
Requirements
- 2+ years of experience in HR transformation and change management or Human Capital Management implementation roles or HR consulting or HR Business Partner roles
- Candidate must posses Bachelor’s degree in any related field ; MBA is preferred
- Strong understanding of Technology systems. Human Resource Management System (HRMS) system implementation and understanding would be preferred
- Proficiency in other language such as Bahasa Indonesia or Thai or Tagalog or Vietnamese is preferred
- Excellent proficiency in Ms. Excel, Ms. Word, and Ms. PowerPoint
- Familiarity with Project Management tools would be a plus
- Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch
Responsibilities
- Act as a techno-functional consultant
- Analyze business requirements and design solutions covering various functional scenarios and prepare presentations for client demo
- Configure and manage client; Assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Coordinate with the Development team and superiors to define any change request from the client and solution for the client-specific use case
- Gather feedback on product experience during the entire customer life cycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Identify risks proactively, mitigate and escalate as deemed appropriate
- Plan and lead meetings and working sessions effectively with both client and product development teams
If You Wish To Apply Please send your CV to: virra@potentiahr.com