Customer Success Associate (Singapore) – INTL HR SOFTWARE COMPANY

About Our Client

We have been retained by a leading HR Technology platform company that expanding their business across Asia. Our client is the preferred technology partner of 500+ global enterprises with more than 1 million+ employees using their platform.


  • 2+ years of experience in HR transformation and change management or Human Capital Management implementation roles or HR consulting or HR Business Partner roles
  • Candidate must posses Bachelor’s degree in any related field ; MBA is preferred
  • Strong understanding of Technology systems. Human Resource Management System (HRMS) system implementation and understanding would be preferred
  • Proficiency in other language such as Bahasa Indonesia or Thai or Tagalog or Vietnamese is preferred
  • Excellent proficiency in Ms. Excel, Ms. Word, and Ms. PowerPoint
  • Familiarity with Project Management tools would be a plus
  • Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch


  • Act as a techno-functional consultant
  • Analyze business requirements and design solutions covering various functional scenarios and prepare presentations for client demo
  • Configure and manage client; Assist and Train clients to do it on their own
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Drive product adoption, increasing overall retention and achieve process success for customers
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Coordinate with the Development team and superiors to define any change request from the client and solution for the client-specific use case
  • Gather feedback on product experience during the entire customer life cycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Identify risks proactively, mitigate and escalate as deemed appropriate
  • Plan and lead meetings and working sessions effectively with both client and product development teams

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